Privacy Policy

Privacy Policy

Welcome to the Sydenhams Timber Engineering privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important Information And Who We Are

Purpose Of This Privacy Policy

This privacy policy aims to give you information on how Sydenhams Timber Engineering collects and processes your personal data through your use of this website. This includes any data you may provide when you fill out a contact form, sign up for a newsletter or request a quotation.

Controller

Sydenhams Timber Engineering (a division of the Sydenhams Group) is the controller and responsible for your personal data (collectively referred to as “Sydenhams”, “we”, “us” or “our” in this privacy policy). If you have any questions about this privacy policy or our data protection practices, please contact us using the details provided at the bottom of this page.

The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data includes information about how you use our website, products and services.

Marketing And Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How Is Your Personal Data Collected

We use different methods to collect data from and about you including through:

Direct Interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you request a quotation for our timber engineering services, subscribe to our publications or request marketing to be sent to you.

Automated Technologies Or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Contractual Necessity: Where we need to perform the contract we are about to enter into or have entered into with you.

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Purposes For Which We Will Use Your Personal Data

We primarily use your data to process and deliver your order, manage payments, collect and recover money owed to us, manage our relationship with you and improve our website, products, marketing and customer relationships.

Disclosures Of Your Personal Data

We may share your personal data with internal third parties, specifically other companies within the Sydenhams Group, to facilitate our comprehensive construction supply services. We may also share your data with external third parties such as service providers acting as processors who provide IT and system administration services, professional advisers including lawyers, bankers, auditors and insurers, and HM Revenue & Customs or other regulatory authorities. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Security And Retention

Keeping Your Data Safe

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to request access to your personal data, request correction of the personal data that we hold about you, request erasure of your personal data, object to processing of your personal data, request restriction of processing your personal data, request the transfer of your personal data to you or to a third party and withdraw consent at any time where we are relying on consent to process your personal data.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Email: sales.timberengineering@sydenhams.co.uk

Phone: 01983 535187

Address:

Isle of Wight Design Centre

Forest Rd,
Newport,
Isle of Wight,
PO30 5YS

Privacy Policy

Privacy Policy

Welcome to the Sydenhams Timber Engineering privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important Information And Who We Are

Purpose Of This Privacy Policy

This privacy policy aims to give you information on how Sydenhams Timber Engineering collects and processes your personal data through your use of this website. This includes any data you may provide when you fill out a contact form, sign up for a newsletter or request a quotation.

Controller

Sydenhams Timber Engineering (a division of the Sydenhams Group) is the controller and responsible for your personal data (collectively referred to as “Sydenhams”, “we”, “us” or “our” in this privacy policy). If you have any questions about this privacy policy or our data protection practices, please contact us using the details provided at the bottom of this page.

The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data includes information about how you use our website, products and services.

Marketing And Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How Is Your Personal Data Collected

We use different methods to collect data from and about you including through:

Direct Interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you request a quotation for our timber engineering services, subscribe to our publications or request marketing to be sent to you.

Automated Technologies Or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Contractual Necessity: Where we need to perform the contract we are about to enter into or have entered into with you.

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Purposes For Which We Will Use Your Personal Data

We primarily use your data to process and deliver your order, manage payments, collect and recover money owed to us, manage our relationship with you and improve our website, products, marketing and customer relationships.

Disclosures Of Your Personal Data

We may share your personal data with internal third parties, specifically other companies within the Sydenhams Group, to facilitate our comprehensive construction supply services. We may also share your data with external third parties such as service providers acting as processors who provide IT and system administration services, professional advisers including lawyers, bankers, auditors and insurers, and HM Revenue & Customs or other regulatory authorities. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Security And Retention

Keeping Your Data Safe

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to request access to your personal data, request correction of the personal data that we hold about you, request erasure of your personal data, object to processing of your personal data, request restriction of processing your personal data, request the transfer of your personal data to you or to a third party and withdraw consent at any time where we are relying on consent to process your personal data.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Email: sales.timberengineering@sydenhams.co.uk

Phone: 01983 535187

Address:

Isle of Wight Design Centre

Forest Rd,
Newport,
Isle of Wight,
PO30 5YS