Putting Your Project First

We understand that the construction process can be complex and demanding. To alleviate that pressure, we assign dedicated points of contact to manage your project seamlessly through our design, manufacturing and assembly stages. By having open dialogue and quickly resolving any queries, we prevent small issues from becoming costly delays on site.

Customer Care Policy

Dedicated Project Management

Every client benefits from a structured support system to ensure seamless communication between our in-house designers, factory managers and your on-site contractors.

Transparent Costings

We use our advanced BIM software to provide highly accurate material calculations. This ensures you receive a clear, fixed-price quotation with no hidden surprises later in the build.

Proactive Problem Solving

Our team is trained to anticipate potential challenges during the design phase so we can engineer them out before manufacturing begins.

Post-Installation Support

Our commitment does not end when the timber frame is erected. We provide comprehensive handover documentation and remain available to advise your follow-on trades.

Frequently Asked Questions

Yes. We ensure you have clear lines of communication with our expert team so you always know who to call for updates or technical advice.

We maintain a flexible approach during the initial consultation and design phases. Once the final BIM model is signed off and manufacturing begins, changes become more difficult, which is why we focus heavily on early-stage accuracy.

Absolutely. We supply detailed structural drawings, loading requirements and clear guidance to ensure your site team is fully prepared before our frames arrive.